Machine Authorization Problems

Did you purchase/lease Serum through Splice? Click here for assistance.

To authenticate your license of Serum 2, you need to open the plugin in your Digital Audio Workstation and open the plugin's editor. You will need to login using your https://xferrecords.com credentials. If you forgot your credentials, you can try to reset your password here.

Serum 1 serials (license codes) won't activate Serum 2, but don't worry! You just need to authorize your computer using your Xfer account.

You cannot authorize an unlimited amount of machines and accounts aren't meant to be shared. If you were to run out of machine authorizations, please contact support so we can look into your specific case (you can see and manage your activations in your account page).

If you see an error message telling you that you don't own Serum 2, it might mean that you are logged in with a different account on the website. Please log out from https://xferrecords.com/ (click on your profile and choose sign out) and login again with your account containing the Serum 2 purchase.

Then try the authorization process one more time.

Offline activation

If one of your devices is not connected to the internet but you would like to authorize it, install and start Serum 2 on that device and you will be provided with a Machine ID.

Go to https://xferrecords.com/my_account and choose the offline authorization option. Note that you might need to deauthorize existing devices if you run out of authorizations. Download the license and provide it to Serum 2 on your offline device for activation.