I can't find my order

Can't Remember Your Xfer Records Email?

If you purchased directly from xferrecords.com and forgot the email address you used, please submit our webform and list any email addresses you might have used for the purchase. Often, this might be an old "artist email" that you no longer use regularly.

This form will help you find the email address associated with your Xfer Records purchase. You'll need to provide information about your purchase to help us locate your account.

Once we find your account, we'll send the account details to your new email address. If we can't locate your account with the provided information, we'll let you know.

Tips for Locating Your Purchase

The best way for us to locate your purchase is if you can find the transaction on your credit card or PayPal statement. If you used PayPal, providing your PayPal email address will help us locate the transaction quickly.

Lost Access to Your Xfer Records Email?

This form is for customers who no longer have access to the email address they used to purchase Xfer Records products. If you've lost access to your original email account (for example, if it was a work/school email that's been deactivated), you can use this form to update your account with a new email address.

You'll need an order confirmation number from any previous Xfer Records purchase to verify your identity. Once verified, we'll update your account with your new email address and send you instructions to reset your password.

Purchased Serum through Splice Rent to Own?

Splice has a detailed guide on how to access your Xfer account linked to your Splice account. Please follow their steps to recover/find your account. If that doesn't work and you need to contact us directly, please include your Splice User ID, which you can find on your Splice settings page.